Terms and Conditions
No refunds will be provided for any warranty items. A 20% restocking fee will be charged on all returned merchandise. All returned merchandise must be in a "like new" and resalable condition. Special order items cannot be returned, contact us in the event of such a situation and we will do our best to devise an amicable resolution.
Call tags will not be issued and no COD returns will be accepted. Transportation of returned or warranty products are the responsibility of the purchaser.
ATTN: (Your RMA Number Here)
45200 Industrial Drive, STE 8
Fremont, CA 94538
If an order has not shipped, and a cancellation is requested, it will be subject to a 10% transaction fee. This fee is assessed to cover the compound non-recoverable credit card and website processing fees and labor of order processing. Thank you for understanding. Additionally, for all made-to-order products including all valved suspension dampers (Ohlins, FPSpec, FPSport, FPX, etc), floor mats, car covers, Wilwood and AP brake kits, custom colors or special request items, or items that have been custom manufactured or custom ordered from a manufacturer, a 20% restocking fee will be assessed. If it is possible to cancel the production or shipment of the custom components from the manufacturer, the standard 10% restocking fee will apply. If we are unable to cancel the production or shipment from the manufacturer, then the 20% restocking fee will apply.
For all cancelled orders - If you subsequently place another order online within 30 days of your original cancelled order, we are happy to apply the original 10% cancellation fee as a credit to your new order. For any orders that incurred a 20% restocking fee, we are happy to credit half of that to your new order and apply a 10% credit to your new order within 30 days of the original cancelled order date.
Off-Road Use Only Disclaimer:
Unless otherwise specified, all products are sold for off-road use only. All performance modifications and installations are at the customer’s own risk. Redwood Motorsports holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products. Items sold for off-road use only are illegal in many states and provinces and are intended for racing vehicles which may never be used on a public road.
Various retail products sold by Redwood Motorsports include a manufacturers' warranty. With some of these products the warranty is handled directly by the manufacturer, in other cases manufacturers' warranties require the customer work through the retailer (Redwood Motorsports). Contact us at any time if there is any confusion with warranty procedures.